Refund Policy

Last updated: August 8, 2026

The short version

Email admin@biosmack.com within 14 days of your purchase and we will refund it. No questions, no form, no reason required.

The slightly longer version

This applies to both the 7-Day Pass and Lifetime. You do not have to justify it, and you do not have to prove anything did not work. If you want your money back within 14 days, you get it back.

Refunds go to the original payment method through Stripe. They usually appear within 5 to 10 business days, which is Stripe's and your bank's timing rather than ours.

When we refund you, your paid access ends. Your account stays and you keep the free tier.

After 14 days

We will still look at it. If something on our end was broken, we will refund you regardless of timing. Email us and say what happened.

Things worth stating plainly

• There is nothing to cancel. Both tiers are one-time payments. Nothing renews, nothing recurs, and no subscription exists to stop. If you see a repeating charge from us, that is a mistake, so email us and we will fix it and refund it.
• We would rather refund you than argue. If you are about to dispute a charge with your bank, email us first. We will almost certainly just refund it, and it is faster than a dispute.
• We do not refund accounts closed for abuse. If we close an account for the conduct listed in the Terms of Service, no refund.
• If we shut down BioSmack, anyone who bought Lifetime access in the previous 90 days gets refunded automatically. See the Terms of Service.